Refund Policy

1. Overview

Sema is a subscription software service provided by Renobytes Ltd. Our paid plans provide access to meeting recording, transcription, AI-generated minutes, action items, calendar integrations, reminders, and related workspace features.

2. Free trial and cancellation

Where a free trial is offered, you can evaluate Sema before starting a paid subscription. You may cancel your subscription at any time from your billing settings or by contacting us. After cancellation, you keep access to paid features until the end of the current paid billing period unless otherwise stated.

3. Subscription payments

Subscription fees are generally billed in advance and are non-refundable except where required by law or where we approve a refund under this policy. We do not normally provide refunds or credits for partial months, unused meeting hours, account inactivity, or features that were available but not used.

4. When refunds may be approved

We may approve a refund where:

• you were charged more than once for the same subscription period;
• a payment was taken after you had already cancelled before renewal;
• a confirmed technical issue prevented you from accessing the paid service; or
• applicable consumer protection law requires a refund.

5. How to request a refund

To request a refund, contact info@renobytes.com with the email address on your Sema account, your workspace name, the payment date, and a short explanation of the issue. Approved refunds are returned to the original payment method where possible.

6. Enterprise or custom agreements

If your organization has a separate signed agreement with Renobytes Ltd, the refund and cancellation terms in that agreement will apply instead of this public policy.